Jeff Mard Jeff Mard

Will "Chat Commerce" Lead to a Closed or Open Future? The Shopify-ChatGPT Rumblings

Rumors are swirling about a potential integration of Shopify directly into ChatGPT. 

From a user perspective, this sounds incredibly convenient. Imagine asking your AI assistant to find the perfect gift and being able to purchase it directly within the chat interface. This seamless experience hints at a future where conversational AI becomes a central hub for online shopping.

However, this development also sparks a familiar unease, echoing the era of America Online (AOL!). One where users were largely confined within a single, proprietary ecosystem. Similarly, the dominance of Internet Explorer leveraging the Windows install base. This raises serious concerns about powerful platforms potentially dictating user access and limiting choice.

Read More