Last week, on the eve of Expo West, I had the chance to attend the inaugural Goli Gala.

To say it was impressive would be an understatement.

The event brought together investors, retailers, marketers, creators, and founders at one of the most important weeks in the natural products industry. But this wasn’t just another party during a busy conference week. It was a strategically orchestrated product launch designed for the modern commerce landscape—where social proof, creators, and community drive demand at scale.

And in many ways, it was a masterclass in how brands should think about launching products today.

A Launch Built for the Social Commerce Era

The purpose of the evening was to introduce Goli’s newest product: Renew NAD+ Gummies, a supplement designed to support cellular energy, metabolism, and healthy aging through Nicotinamide Adenine Dinucleotide (NAD+), a coenzyme essential to cellular health.

The product launched on TikTok Shop in March 2026 and retails for $14.98 per bottle.

But the real story wasn’t just the product—it was how it was introduced to the world.

Rather than relying on traditional PR announcements or retailer launches, Goli engineered a shared, creator-led experience designed to ignite distribution instantly across social commerce.

I recently attended Kisaco’s 7th Annual Connected Health & Fitness.

We’re (now) entering an era where looking healthy isn’t enough. People want proof they’re getting healthier. Consumers are demanding evidence, accountability, and results. That shift is forcing wellness and fitness brands to move beyond subscriptions and into outcome-driven ecosystems built around measurement, coaching, and sustained behavior change.

Ecosystems that fully embrace the balance of the “Human Connection” with “Data and Outcome-Driven Growth.”

Lets explore these ecosystems and three territories to consider:

🧠 Industry Trends:

📍Convergence of Care & Fitness: The consumer health stack is rapidly consolidating into a closed loop: Measurement → Insight → Protocol → Coaching → Outcomes. With the rise of GLP-1s & longevity science, the gym is evolving into a frontline preventative care hub where medical & lifestyle interventions seamlessly collaborate.

📍AI Elevates the Human Advantage: AI is accelerating everything by automating programming, wearable data analysis, & administrative tasks. Tech handles the data. Yet the things that make us human [empathy, emotional intelligence, & community building] are the differentiators for fitness talent. 2025 yielded a 40% YoY increase in fitness wearables!

Earlier this week, a friend from #DadChat asked me a simple question:

“How do you stay so organized?”

Short answer: it’s not easy.
Longer answer: I’ve leaned hard into technology as I scale.

With 13 retainers, multiple partners, and a steady stream of referral deals, my business only works if my systems work. Over time, I’ve built a lightweight but powerful stack that keeps me moving fast, staying responsive, and (mostly) sane.

Below is a peek inside the tools I rely on. And why.

🚀 Superhuman — My #1 Systems & Operations Tool

If I had to pick one tool that anchors everything, it’s Superhuman.

It’s the nerve center of my day.

Why I love it:

• Multiple inboxes, unified beautifully

• Automatic reminders and follow-ups

• Snippets (shortcuts for frequently used responses)

• Tight calendar integration

• AI-powered email starters

The animal health industry is booming, evidenced by a $100 billion global market and record-breaking attendance of nearly 30,000 professionals at VMX 2026. However, beneath the surface of this economic success lies a critical disconnect. A "constellation of disconnected systems" between pet parents, veterinarians, and the industry at large.

For brands and practices entering this space, success is no longer just about clinical efficacy; it is about communication efficacy. A review of the latest industry data reveals specific metrics that highlight deep fissures in trust and understanding. By analyzing these numbers, businesses can identify urgent needs and deploy targeted marketing solutions to gain a competitive advantage.

1. The "Spectrum of Care" Disconnect

• The Metric: A recent PetSmart Charities and Gallup study uncovers a startling perception gap: 81% of veterinarians claim they often or always recommend alternative treatment plans when cost is an issue. Conversely, 73% of pet parents who declined care due to affordability report they were never offered a more accessible option.

This week at the National Retail Federation (NRF) show, the flagship gathering for global retail, one theme cut through the noise. AI is no longer about experimentation or efficiency gains alone. It’s about how intelligence itself becomes a returnable asset.

After days of sessions, conversations, and panels, one idea kept surfacing. The next era of retail will be defined not by how fast systems run, but by how well humans and machines think together. This blog is intended to be educational and pulls from the thought leaders at RETHINK Retail’s AI in Retail Conference. Enjoy these snack-sized strategies on how to approach AI within your organization.

The Shift to "Return on Intelligence"

For years, the retail narrative has been dominated by efficiency. Doing more with less. However, Keith Mercier, VP of Worldwide Retail & Consumer Goods at Microsoft, suggests a pivot in perspective. He argues that the true opportunity lies in "Return on Intelligence" (ROI), which centers on human ambition.

The 8th annual Pet Connect conference, organized by Kisaco Research, served as a powerful forum where industry leaders crystallized the massive shifts underway in animal health and commerce. The prevailing consensus is that the era of fragmented, reactive care is ending, replaced by an ecosystem built on personalization, specialized knowledge, and responsible technology.

Here are the key trends, direct insights from the speakers, and actionable takeaways for building a modern, resilient pet business.

Trend 1: AI's Evolution to Augmented Intelligence (AI-A): Responsibility is the New Speed

The conversation around Artificial Intelligence moved swiftly past capability and focused intensely on accountability and trust. AI is seen as a force multiplier for scaling operations, but human oversight remains non-negotiable, particularly in high-stakes medical scenarios.

The global beauty industry, generating $677 billion in revenue, is a complex and intensely competitive environment, placing immense pressure on brands to achieve sustainable distinction. Insights from Beauty Connect LA (BCLA) emphasized that to survive and thrive, brands must look beyond internal innovation and strategically lean into creative partnerships and structural readiness to stand out and convert buzz into meaningful business impact.

The new blueprint for growth requires merging retail media with digital discovery, a process defined by authenticity, operational rigor, and deep creator collaboration.

The New Rules of Discovery Commerce

A seismic shift in consumer behavior mandates that brands prioritize social platforms for discovery. 73% of consumers find new products on social media. Critically, TikTok is noted as being 2.5 times more likely to be the search engine of choice for purchase-driven beauty queries compared to other social platforms.

Wanna win in retail? Win customer loyalty? Drive incrementally? Improve profitability? Yes!?! Follow this principle: eliminate friction.

Last week, I attended Hyve’s flag ship conference on the Grocery Industry. My #1 take away: Frictionless commerce is no longer a luxury, it’s become table stakes. It’s a fundamental expectation of modern consumers. It represents the seamless integration of technology + experience. Shortening the path from awareness to purchase.

Reducing the purchase process to a single, or even zero, click.

The Collapse of the Funnel

The traditional shopping journey, a linear path from "saw in store" discovery to purchase, is being profoundly disrupted by digital platforms, social media, and powerful AI tools. This disruption is driven by an intense focus on removing cognitive burden for the customer.

My Shoptalk Fall 2025 debut put me front row with leaders from the Hardware + Home Improvement Space → The Home Depot, Lowe’s, and ACE. Three masterclasses on how to scale brick-and-mortar in a digital world squeezed by giants, challengers, and scrappy startups.

Five themes that cut through the noise, plus quick takeaways from each executive.

The 5 Thematics

1) Omnichannel = Stores as Fulfillment Engines

“Online” and “in-store” aren’t separate worlds anymore. The fastest last mile often starts on the shelf around the corner. Think hybrid delivery, local stores as nodes, and designing journeys that start online and finish in person. Speed wins.

2) AI for Service, Not Just Selling

AI shows up as a coach, an assistant, and a productivity lift. Not a gimmick. Guided selling, on-the-fly training for reps, and smarter recommendations all help customers get it right the first time.

Summer of 2025 was one for the record books!

Lets start by looking at the highlights:

🎂 Turned 50 years old.

💍 Daughter got engaged to a young man we adore.

🎓 Son (Sam) interned at Dassault Systèmes (2nd summer). Will be graduating in May from Tufts University w/a degree in Mechanical Engineering. Anyone hiring? Warm intros welcome!

🏖️ Took multiple weeks of vacay to spend time with my family.

💋 Attended 4 concerts, including the famous Cold Play “kiss-cam” show!

🏆 Agencies won over $2 million in fees, from net-new clients, this summer.

💰 Startups raised money (still not done); while crushing short-term goals.

✍🏼 Wrote a couple of blog posts here.

🪴 Bottled dozens of mason jars w/my special salsa & pickles.

👀 Scroll down for Channel M Partner Updates.

The World Pet Association’s (WPA) 75th Annual SUPERZOO is officially in the books.

“This year’s SuperZoo proved again that our industry is never standing still. From new categories like functional foods to services inspired by human trends, the show highlights where the business is heading and how retailers can win in the years to come.” - Jeff SanSouci, Past Chair + Active Member at the WPA

Like every year I’ve attended, I left with a full brain, a full heart, and a sore neck from keeping my head on a swivel. Listening twice as much as I spoke.

Here are my key takeaways from walking the 330k+ square feet of floor space:

• More Cats. Gen Z and Millennials are embracing feline life. Traveling more, tightening budgets, and still wanting pets. Brands are catching on, giving cats their moment in the spotlight.

On August 12, 2025 the Human Animal Bond Research Institute (HABRI) announced the 2025 Human Animal Bond Innovation Award winners. The annual awards, held on the first night of the World Pet Association’s (WPA) SUPERZOO, were filled with energy and optimism. It was also a reminder of the powerful connection between people and pets.

“We want to shine a light on innovators who are tapping into the positive potential of the human-animal bond - it is exciting to see how the power of pets can transform lives and entire communities.” - Steve Feldman, President at HABRI

But this year felt different. The awards served as a canary in the coal mine. It’s TIME for brands outside the pet industry to take notice.

Retail moves fast, up / down, erratic, unexpected… but one thing is for certain, it’s never standing still. Are you prepared to move at the speed of retail?

All jokes and metaphors aside, these 10 frameworks below aren’t silver bullets, but they are guardrails. They’ll help you stay agile, grounded, and growth-focused as the landscape shifts beneath your feet. Consider them your Dramamine for the chaos of commerce. Hold on tight. 💥

Now, if I worked in retail—which I do—here are the 10 frameworks I’d want every brand to embrace (or at least explore):

1. Pervasive AI Integration: AI is a significant force for creating efficiencies across a business and solving knowledge problems by integrating large amounts of information. Companies should lean into AI and empower employees to explore its uses. Combining AI's strengths with human skills is essential.

   • Action: Identify specific…

Everyone knows I go to conferences. You might even say I collect conference apps like some people collect sneakers (I collect sneakers too, lol).

But why do I do it? How do I get the most out of my investment?

Here’s the thing: I don’t go just for the swag or the fancy hotel coffee. I go because nothing—and I mean nothing—beats the magic that happens when you meet someone IRL. Not a Zoom call. Not a LinkedIn DM. Real-life, eye-contact, “Oh wow, you're much more handsome IRL” moments. 😜

Hard stop.

Cool, cool… but you said this post was about AI. What gives?

Fresh off the sun-soaked sands of Miami Beach, a bit sunburned and somewhere between a keynote on AI ethics and an espresso-martini-fueled brainstorm about shoppable memes, I realized something at POSSIBLE 2025: Marketing is weirder, faster, and more wildly entertaining than ever. 

Gone are the days of long lead calendars and carefully crafted campaigns approved by twelve committees. Today, it’s all about brand vibes, algorithm whispers, and AI that will outkick your punt coverage. So, in true Jeff Mard fashion, I scribbled down the 10 trends that matter on my flight home last night. And couldn’t wait to write this up… so here we go, buckle up.

Rumors are swirling about a potential integration of Shopify directly into ChatGPT. 

From a user perspective, this sounds incredibly convenient. Imagine asking your AI assistant to find the perfect gift and being able to purchase it directly within the chat interface. This seamless experience hints at a future where conversational AI becomes a central hub for online shopping.

However, this development also sparks a familiar unease, echoing the era of America Online (AOL!). One where users were largely confined within a single, proprietary ecosystem. Similarly, the dominance of Internet Explorer leveraging the Windows install base. This raises serious concerns about powerful platforms potentially dictating user access and limiting choice.

The 2025 Global Pet Expo was a masterclass in how innovation often emerges not from the center, but from the edges.

In a space dominated by traditional players, it was a rising company named Veterinary Exam Assistant (VEA) that captured headlines and hearts. As the unanimous Grand Prize Winner of the 2025 Pet Care Innovation Prize, sponsored by Purina, VEA exemplifies a bold, often-overlooked thesis: the future of pet care will be shaped by ideas borrowed from outside of it. But they are not alone.

We live in an era of constant motion, and our eating habits reflect this shift. Snacks are no longer mere in-between treats; they now constitute 25% of all calories consumed on a daily basis. This simple fact has given rise to a movement more commonly referred to as Better For You (BFY) consumer packaged goods.

As consumers increasingly rely on snacks to fuel their busy lives, the snacking industry is undergoing a profound transformation, driven by evolving consumer demands, the rise of health consciousness, and the emerging influence of GLP-1 medications. This article delves into the shifting patterns of consumption within the snacking category, drawing insights from the 2025 Natural Products Expo West flagship conference.

Shhh, there is a dirty secret that is often not discussed. Pet ownership is DOWN for the 2nd consecutive year since its peak of 70% in 2020 during the COVID Pandemic to just under 66%.

Why? Consider these three facts:

🪴 | Plants are the new pets.

🐶 | Pets are the new kids.

👧🏼 | Kids are infallible.

Read that second statement again: Pets are the new kids.

As an advisor, mentor, and investor in the pet industry, I’ve learned a lot about preparing for a successful exit. I recently attended the 7th Annual Pet Connect USA Summit in LA, hosted by Kisaco Research.

Similar to the past five summits I’ve attended, this year’s event offered valuable insights, including a new startup-focused session before the main conference. Here’s what I learned…